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What You Need to Know Before You Play

Using 9cricket means you agree to the terms set out here — covering account eligibility, wallet use, and how we handle your data. Access to our lobby depends on your local law and the eligible regions we serve.

Eligibility by RegionAccount & Wallet RulesData Handling PolicyContact Your Rights
9cricket What You Need to Know Before You Play
DATA AND SECURITY

How We Handle Your Information

Your account data stays with us and is not sold to third parties. We collect what we need to verify your identity, process wallet transactions, and keep your account secure — nothing beyond that. You can request a copy of the data we hold or ask us to delete your account by contacting support.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN at any point.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable law. Inactive accounts are flagged after extended periods of no login.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit your request through the Help Centre or email support with your account details.

REACH US

How to Contact Us on Legal Matters

If you have a question about your rights, a data request, or a dispute over account terms, our support team handles legal queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Live Chat Open the chat widget from any page in the lobby. Describe your legal query and our team will route it to the right person.
Email Support Write to our support address for formal legal requests, data access queries, or account dispute documentation. We respond in writing.
Account Help Centre Log into your account and navigate to Help to submit a support ticket. Attach any relevant wallet receipts or screenshots.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms work in practice.

Access depends on your local law and the eligible regions we serve. It is your responsibility to check whether online casino activity is permitted where you are before opening an account.

We retain your records for a period after closure as required by applicable law, then delete them. You can request confirmation of deletion by contacting support after your account is closed.

Log into your account, go to the Help Centre, and submit a data access request. Include your registered mobile number and we will respond with your data within a reasonable timeframe.

We verify that the receiving wallet — bKash, Nagad, or Rocket — matches the one used to deposit. If details differ, we contact you before releasing funds. This step protects your account.

No. Each account is tied to one individual and one verified mobile number. Account sharing violates our terms and may result in suspension pending a review of the account activity.

We post updated terms here on this page. Continuing to use your account after the update date means you accept the revised terms. Check this page if you are unsure of the current version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.